WIPES CLOG PIPES-use the trash, not the toilet!

Frequently Asked Questions 

  • How much is the monthly sewer service fee?

    A residential unit pays a flat fee of $39 per month. Commercial accounts can pay much more depending upon the size and type of business.

  • A residential unit pays a flat fee of $39 per month. Commercial accounts can pay much more depending upon the size and type of business.

  • What are additional fees?

    Returned Check fee : $15

    Late fee: $10 after two consecutive delinquent months.

  • Returned Check fee : $15

    Late fee: $10 after two consecutive delinquent months.

  • Can I pay ahead?

    Yes, many customers pay on a quarterly, semi-annual, or annual basis. By doing so you will not receive a monthly statement until a balance is due on your account or unless requested. 

  • Yes, many customers pay on a quarterly, semi-annual, or annual basis. By doing so you will not receive a monthly statement until a balance is due on your account or unless requested. 

  • Owner ask: Can a tenant pay their own sewer bill?

    Yes, if requested we will also send renters a copy of the monthly billing. This gives them the ability to pay the bill themselves, register for an online account, and call the District with any questions about the bill. 

     This billing process has been set up as a service to our customers, but it does not relieve the property owner of any responsibility in getting delinquent accounts paid prior to the July tax certification.

  • Yes, if requested we will also send renters a copy of the monthly billing. This gives them the ability to pay the bill themselves, register for an online account, and call the District with any questions about the bill. 

     This billing process has been set up as a service to our customers, but it does not relieve the property owner of any responsibility in getting delinquent accounts paid prior to the July tax certification.

  • How do I sign up for automatic payments?

    We have two different options for automatic payments. Under the forms tab you will find a Withdrawal Authorization form, print it,  fill it out and send it in with a voided check to get set up on Direct Pay. There is no charge for this service and you will receive no monthly statement, the payments are taken out of your checking account the 15th of each month.

    You can also set up automatic payments online with a debit/credit card or checking account. There is no charge for this service. 

  • We have two different options for automatic payments. Under the forms tab you will find a Withdrawal Authorization form, print it,  fill it out and send it in with a voided check to get set up on Direct Pay. There is no charge for this service and you will receive no monthly statement, the payments are taken out of your checking account the 15th of each month.

    You can also set up automatic payments online with a debit/credit card or checking account. There is no charge for this service. 

  • Is there a paperless billing option?

    We now offer paperless billing to all our customers. Sign up online by registering your account. 

    *you cannot switch to paperless billing by calling the office. 

  • We now offer paperless billing to all our customers. Sign up online by registering your account. 

    *you cannot switch to paperless billing by calling the office. 

  • How often does Eagle Sewer District bill?

    The District runs the billing once per month. On the first day of each month, for that month. If the account has a zero or credit balance or is on Direct Pay no billing statement is produced.

  • The District runs the billing once per month. On the first day of each month, for that month. If the account has a zero or credit balance or is on Direct Pay no billing statement is produced.

  • Why was my delinquent balance certified to my property taxes?

    Idaho State Code §42-3212 (l) states that delinquent rates, tolls and charges are to be certified to the tax collector of the county by the District, no later than the first day of August and shall be, by said tax collector, placed upon the tax roll and collected in the same manner and subject to the same penalties as other District taxes. Therefore, in July of each year, Eagle Sewer District certifies account balances over $102.00 to the home’s property tax for collection.

  • Idaho State Code §42-3212 (l) states that delinquent rates, tolls and charges are to be certified to the tax collector of the county by the District, no later than the first day of August and shall be, by said tax collector, placed upon the tax roll and collected in the same manner and subject to the same penalties as other District taxes. Therefore, in July of each year, Eagle Sewer District certifies account balances over $102.00 to the home’s property tax for collection.

  • Why is there an Eagle Sewer District levy on my property taxes?

    Eagle Sewer District operates almost exclusively on user fees. The small amount you see levied on your property tax bill is split between the District's Operation and Maintenance costs and the property and administrative liability insurance.

  • Eagle Sewer District operates almost exclusively on user fees. The small amount you see levied on your property tax bill is split between the District's Operation and Maintenance costs and the property and administrative liability insurance.

  • Will the rate of sewer services increase in the future?

    It is likely that monthly sewer bills will increase in the coming years, although the actual amount has yet to be determined. Rate increases will be needed to offset inflation of operational and repair costs, as well as to cover capital costs for building additional infrastructure.  In response to more stringent regulatory requirements aimed at enhancements in water quality as required by the Idaho Department of Environmental Quality.

    The Eagle Sewer District board approved a rate increase from $36 to $39 at a public hearing on August 9, 2021.

  • It is likely that monthly sewer bills will increase in the coming years, although the actual amount has yet to be determined. Rate increases will be needed to offset inflation of operational and repair costs, as well as to cover capital costs for building additional infrastructure.  In response to more stringent regulatory requirements aimed at enhancements in water quality as required by the Idaho Department of Environmental Quality.

    The Eagle Sewer District board approved a rate increase from $36 to $39 at a public hearing on August 9, 2021.

  • How do I start my service?

    New Home Owners: 

    New services are established with the assistance of the title company. Typically seven to ten days after closing we will receive a warranty deed along with any funds that were collected. Services are never disrupted but we do suggest calling our office to ensure that we have received all information from the title company. 

    Renters:

    The property owner, authorized property management, or tenant can contact the District to place the tenant name on the account. Sewer accounts are never taken out of the property owners name therefor if the tenant becomes delinquent it is ultimately the owners responsibility to pay the District what is owed. 

  • New Home Owners: 

    New services are established with the assistance of the title company. Typically seven to ten days after closing we will receive a warranty deed along with any funds that were collected. Services are never disrupted but we do suggest calling our office to ensure that we have received all information from the title company. 

    Renters:

    The property owner, authorized property management, or tenant can contact the District to place the tenant name on the account. Sewer accounts are never taken out of the property owners name therefor if the tenant becomes delinquent it is ultimately the owners responsibility to pay the District what is owed. 

  • Owner ask: Why am I receiving a copy of the bill?

    The property owner or property management will use their copy of the bill to monitor the account balance. If the balance becomes delinquent by the tenant it is the property owner's responsibility to make sure the past due amount is paid to the District before June of each year to avoid the balance being certified to property taxes per Idaho State Code §42-3212.

  • The property owner or property management will use their copy of the bill to monitor the account balance. If the balance becomes delinquent by the tenant it is the property owner's responsibility to make sure the past due amount is paid to the District before June of each year to avoid the balance being certified to property taxes per Idaho State Code §42-3212.

  • What payment options does the Eagle Sewer District offer?

    Payment options include the following choices:

    Mail in your payment

    Our mailing address is 44 N Palmetto Ave Eagle, ID 83616. Please make checks payable to Eagle Sewer District.

    Pay online

    Pay online at eaglesewer.org. You will need your account number to make either a one-time payment or to register your account. You can pay with Visa, MasterCard, Amex, Discover card, or a checking account. 

    Text to pay

    This option is available through our third party payment provider. In order to set this option up you must register your account online, you may do so on our website eaglesewer.org using your account number. 

    Pay in person

    We accept cash, money orders, or checks in our office located at 44 N Palmetto Ave Eagle, ID 83616.

    Drop box

    After hours payments can be made with our drop box located in front of our buildings main entrance.

  • Payment options include the following choices:

    Mail in your payment

    Our mailing address is 44 N Palmetto Ave Eagle, ID 83616. Please make checks payable to Eagle Sewer District.

    Pay online

    Pay online at eaglesewer.org. You will need your account number to make either a one-time payment or to register your account. You can pay with Visa, MasterCard, Amex, Discover card, or a checking account. 

    Text to pay

    This option is available through our third party payment provider. In order to set this option up you must register your account online, you may do so on our website eaglesewer.org using your account number. 

    Pay in person

    We accept cash, money orders, or checks in our office located at 44 N Palmetto Ave Eagle, ID 83616.

    Drop box

    After hours payments can be made with our drop box located in front of our buildings main entrance.

  • When is my payment due?

    Payments are due on the 20th of each month. Payments made after the 25th of the month are subjected to a late fee of $10.

  • Payments are due on the 20th of each month. Payments made after the 25th of the month are subjected to a late fee of $10.

  • Why is there a balance on my account from a previous owner/tenant?

    Unlike other utilities, Eagle Sewer charges are associated with the property rather than the occupant who incurs the charges. If final billed balances are left unpaid by the previous occupant the new occupant is responsible to pay the District the amount owed.

  • Unlike other utilities, Eagle Sewer charges are associated with the property rather than the occupant who incurs the charges. If final billed balances are left unpaid by the previous occupant the new occupant is responsible to pay the District the amount owed.

  • Does Eagle Sewer District have a residential vacancy policy?

    No, the Eagle Sewer District does not have a residential vacancy policy. 

  • No, the Eagle Sewer District does not have a residential vacancy policy. 

  • The house is vacant. Why do I have to pay for sewer when no one is using it?

    Sewer service is billed based on the availability of service, and the sewer system is still being operated and maintained whether a property is occupied or vacant. Due to public health reasons, and legal and operational considerations, sewer services cannot simply be turned on or off. 

  • Sewer service is billed based on the availability of service, and the sewer system is still being operated and maintained whether a property is occupied or vacant. Due to public health reasons, and legal and operational considerations, sewer services cannot simply be turned on or off. 

  • Why am I billed a "flat rate" regardless of how much water I use?

    The flat-rate billing structure is in the best interest of all of our customers, primarily for the following two reasons:

    1. Lowest Total Cost of Service to All Customers. ESD strives to keep the total costs to all customers as low as possible. The flat-rate billing approach is much more efficient to administer which translates into lower operating costs. Under a "consumptive" based billing framework the total dollars billed to all customers would be higher.

    2. Flat-Rate Structure best fits the actual cost of service. When we look at our actual costs to provide service (e.g. operating, capital, and debt service) the majority are fixed costs and are not directly influenced by the flow in the system (e.g. electricity for pump station operations) are a very small component of the overall costs of operating the utility. 

  • The flat-rate billing structure is in the best interest of all of our customers, primarily for the following two reasons:

    1. Lowest Total Cost of Service to All Customers. ESD strives to keep the total costs to all customers as low as possible. The flat-rate billing approach is much more efficient to administer which translates into lower operating costs. Under a "consumptive" based billing framework the total dollars billed to all customers would be higher.

    2. Flat-Rate Structure best fits the actual cost of service. When we look at our actual costs to provide service (e.g. operating, capital, and debt service) the majority are fixed costs and are not directly influenced by the flow in the system (e.g. electricity for pump station operations) are a very small component of the overall costs of operating the utility. 

  • What is harmful to the sewer system?

    There are a number of items that should never be flushed down the toilet. Non-flushable items can cause problems for residential and business sewer lines in the District. 

    You can help by never flushing certain items such as:

    • Wipes of any kind including the "flushable" ones
    • Paper towels, napkins
    • Rags or towels 
    • Tampons, pads, or any other feminine products 
    • Hair, hair ties or hair products 
    • Cat litter or aquarium gravel 
    • Syringes or needles
    • Rubber items such as latex gloves or condoms 
    • Band-aids
    • Dental Floss
    • Q-Tips, cotton balls, cosmetics, or razors 
    • Diapers and underwear
    • Prescription medications
    • Cleaning sponges, disposable toilet brushes, disinfecting wipes 
    • Gum, cigarette butts, cigars 
    • Grease or oil

     

  • There are a number of items that should never be flushed down the toilet. Non-flushable items can cause problems for residential and business sewer lines in the District. 

    You can help by never flushing certain items such as:

    • Wipes of any kind including the "flushable" ones
    • Paper towels, napkins
    • Rags or towels 
    • Tampons, pads, or any other feminine products 
    • Hair, hair ties or hair products 
    • Cat litter or aquarium gravel 
    • Syringes or needles
    • Rubber items such as latex gloves or condoms 
    • Band-aids
    • Dental Floss
    • Q-Tips, cotton balls, cosmetics, or razors 
    • Diapers and underwear
    • Prescription medications
    • Cleaning sponges, disposable toilet brushes, disinfecting wipes 
    • Gum, cigarette butts, cigars 
    • Grease or oil

     

  • What not to flush? (Video)

  • Prescription Disposal

    Keep our waters clean by safely disposing of prescription and other medications. 

    Environmental Impacts: Disposing of unused or expired medication-including both over-the-counter and prescription medicines- is a growing environmental problem. Whenever someone flushes medications down the toilet or tosses them into the garbage, these drugs can end up in the surface water or ground water. Wastewater treatment plants an septic systems are unable to remove flushed medications because they dissolve in water. In landfills, medications dissolve and can pass directly into the ground water. This creates a problem for humans, fish and wildlife. 

    How you can help: Reduce the flow of pharmaceuticals into the environment by properly disposing of you unused and unwanted medications in one of the following ways:

    1) Return medications to a participation drop-off location. To find a location near you, visit: https://odp.idaho.gov/prescription-drug-take-back-program/ 

    2) Take medications (except controlled substances) to a household hazardous waste collection facility, City of Eagle has a collection site set up every yearly quarter. Please contact them for more information. 

    3) Take medications to any City Police or County Sheriffs department and drop off in their locked disposal boxes. 

      

  • Keep our waters clean by safely disposing of prescription and other medications. 

    Environmental Impacts: Disposing of unused or expired medication-including both over-the-counter and prescription medicines- is a growing environmental problem. Whenever someone flushes medications down the toilet or tosses them into the garbage, these drugs can end up in the surface water or ground water. Wastewater treatment plants an septic systems are unable to remove flushed medications because they dissolve in water. In landfills, medications dissolve and can pass directly into the ground water. This creates a problem for humans, fish and wildlife. 

    How you can help: Reduce the flow of pharmaceuticals into the environment by properly disposing of you unused and unwanted medications in one of the following ways:

    1) Return medications to a participation drop-off location. To find a location near you, visit: https://odp.idaho.gov/prescription-drug-take-back-program/ 

    2) Take medications (except controlled substances) to a household hazardous waste collection facility, City of Eagle has a collection site set up every yearly quarter. Please contact them for more information. 

    3) Take medications to any City Police or County Sheriffs department and drop off in their locked disposal boxes. 

      

  • Keep Drains and Pipes FOG Free!

    Clogged sewer pipe

    The leading cause of sanitary sewer overflows is residential customers pouring substances down their drains, and food service establishments with inadequate grease controls. Fats, oils and grease (FOG) are a byproduct of cooking and are mostly found in meats, cooking oil, lard, shortening, butter and margarine. 

    ESD's sewer system is not designed to handle or treat these substances in excess. Over time, FOG solidifies and forms grease balls ranging in size from marbles to cantaloupes that must be periodically removed. When you combine this with other undesirables like baby wipes, dental floss and feminine hygiene products, this combination can lead to major problems in the system. 

    Here are some tips to keep your drain FOG free:

    • Scrape excess food from your plate to the trash can
    • Wipe pots and pans with a paper towel before washing them
    • Pour excess oil or grease into a disposable container, freeze it and put it in the trash

    Without proper disposal, grease in the sewer system can lead to higher maintenance costs which could lead to higher consumer rates. Sewer backups can cost you thousands of dollars for the repair or replacement of your damaged property.

    With your help, we can keep FOG out of the sewer system and off the streets of our city. 

     

  • Clogged sewer pipe

    The leading cause of sanitary sewer overflows is residential customers pouring substances down their drains, and food service establishments with inadequate grease controls. Fats, oils and grease (FOG) are a byproduct of cooking and are mostly found in meats, cooking oil, lard, shortening, butter and margarine. 

    ESD's sewer system is not designed to handle or treat these substances in excess. Over time, FOG solidifies and forms grease balls ranging in size from marbles to cantaloupes that must be periodically removed. When you combine this with other undesirables like baby wipes, dental floss and feminine hygiene products, this combination can lead to major problems in the system. 

    Here are some tips to keep your drain FOG free:

    • Scrape excess food from your plate to the trash can
    • Wipe pots and pans with a paper towel before washing them
    • Pour excess oil or grease into a disposable container, freeze it and put it in the trash

    Without proper disposal, grease in the sewer system can lead to higher maintenance costs which could lead to higher consumer rates. Sewer backups can cost you thousands of dollars for the repair or replacement of your damaged property.

    With your help, we can keep FOG out of the sewer system and off the streets of our city. 

     

  • What constitutes the Eagle Sewer District service area?

    Our service area generally coincides with the City of Eagle's impact area.

  • Our service area generally coincides with the City of Eagle's impact area.

  • How is the District governed?

    The Eagle Sewer District is governed by an independent Board of Directors, who are elected by qualified voters that reside within the District's boundaries. 

  • The Eagle Sewer District is governed by an independent Board of Directors, who are elected by qualified voters that reside within the District's boundaries. 

  • Is ESD apart of the City of Eagle?

    No, although the  District enjoys a close and productive working relationship with the City of Eagle, but in all respects ESD is an independent governmental entity.  

  • No, although the  District enjoys a close and productive working relationship with the City of Eagle, but in all respects ESD is an independent governmental entity.  

  • Who has jurisdiction over Eagle Sewer District?

    The Eagle Sewer District receives its operating authority from Idaho State Code, Chapter 32, Sections 43-3201 through 42-3238. An elected Board of Directors governs the District. The Board meets on the second Monday of each month at 4:00 p.m. in the office of Eagle Sewer District. All meetings are open to the public. Current Agendas are available elsewhere on the website.

  • The Eagle Sewer District receives its operating authority from Idaho State Code, Chapter 32, Sections 43-3201 through 42-3238. An elected Board of Directors governs the District. The Board meets on the second Monday of each month at 4:00 p.m. in the office of Eagle Sewer District. All meetings are open to the public. Current Agendas are available elsewhere on the website.